Our Location

Address

Smt.B.K.Shah Medical Institute & Research Centre & Dhiraj Hospital

AT & PO: PIPARIA,
WAGHODIA ROAD,
TA: WAGHODIA
VADODARA 391760
Ph.-02668-245264, 245266, 245126

Citizen Charter

MISSION       

Smt Bhikhiben K Shah Medical Institute and Research Center (SBKS MI&RC) is a post graduate institute for Education and Research, Pipaira, Vadodara is mandated to

·         Provide high quality Patient care.

·         Attain Self-Sufficiency in graduate and postgraduate medical education and to meet the country's need for highly qualified medical teachers in all medical and surgical disciplines.

·         Provide Educational facilities for the training of personnel in all important branches of health activity.

·         Undertake Basic Community based research.

PREAMBLE

·         The Charter is a statement that acknowledges the right to health, right of self-determination, the right to information, the right to respect for privacy, the right to religious and philosophical freedom.

·         Everyone has a basic right of access to an organized and structured health care system, in which the hospital, along with other services, fulfils its own role.

·         This charter intends to provide guidelines which enables citizens to better understand:-

o    The services & facilities available in SBKS MI&RC and Dhiraj Hospital as a part thereof.

o    The quality care & quality of services user are entitled to,

o    Complaint redressel system through which complaints regarding   denial or poor quality of services can be redressed.

QUALITY OF SERVICES

            SBKS MI&RC, a constituent faculty of the Sumandeep Vidyapeeth at Piparia, Vadodara, Gujarat, India - is a Deemed University (U/S 3 of UGC Act 1956) , is an autonomous institution striving to be a premier tertiary care institution of national importance. SBKS MI&RC is committed to provide high quality services & medical care (preventive, promotional, diagnostic, & therapeutic) to every citizen.

Comprehensive, best tertiary care (specialty & super specialty services) is provided here without any discrimination.  SBKS MI&RC staff asserts that all our users receive gracious & prompt attention.

GENERAL INFORMATION

Location: SBKS MI&RC, Sumandeep Vidyapeeth (SV) campus is located on a sprawling 65 acres on the developing Waghodia Road, at Pipaira, Vadodara.  The city is the “Cultural and educational capital of the state of Gujarat”.

ENQUIRIES

·       Reception for Dhiraj Hospital is located near the main entrance. This facility provides patient friendly information like booking for free local transport, visitors passes, BPL forms.

·         Timings       9 am - 5 pm.

·         Phone        +91 2668-245262, 245264 (Round the clock)

 

·       Enquiry counter at the entrance of Emergency provides patient related   information, trolley facility, Ambulance related information etc., functions round the clock.

·         Phone        +91 2668-245262, +91 9727780962, 9601151034.

 

·       Enquiry counter at OPD block provides information about various clinics, special clinics and the doctors available on various weekdays.

·         Timings       8am - 4 pm

·         Phone         +91 2668-245262, 245264 (Round the clock)

Sign boards, guide maps, display boards are present at various strategic locations in the city for convenience.      

HELP LINES:

       ·       Eye Bank                                                                                                       
·       Eye Donation                               
·       Brain Stroke                                
·       Blood Bank           
·       Dental Trauma Helpline                                       
·       Anti-Retroviral Therapy (ART) Center 

  •  Integrated Counseling and Testing Center (ICTC)

              ·       DOTS Centre 

                 24 Hrs. Ambulance Service   +919727780962

·       Body Donation
·       Security Control Room
·       Fire Control Room, Dhiraj Hospital, SBKS MIRC, SV
·       Hospital Administration Control Room

 

  • DHIRAJ HOSPITAL                          

 

 

Dhiraj Hospital has following facilities:

Indoors: -

  • General wards, Private wards and intensive care units.
  • 1360 bed hospital which includes general wards, private wards and Intensive Care Units (ICU).
  • Two Private wards having 38 rooms. For allotment in Private Wards, after recommendation by the treating doctor, patient should contact the Medical Superintendent office. A waiting list is maintained and the private room is allotted as per the waiting list. The hospitalization charges of private room are Rs. 1200/- per day. (Inclusive of doctors visit fee and few basic investigatory and dietary charges.)
  • State-of-art diagnostic facilities like CT scan, MRI Scan, Ultrasound, and Digital X-rays.  
  • Clean Labour Room (CLR) & Septic Labor Room (SLR).
  • All in-patients receive treatment by team of Resident Doctors and Nurses, available round the clock, under the supervision and guidance of Faculty Members.
  • Waste disposal is done as per the established rules (Biomedical waste management and handling rules) and utmost care is taken to keep the premises neat and clean.
  • Every inpatient is provided with two attendant passes.
  • Visitor's timings in General Wards are from 8AM to 10AM and 4PM to 7PM.
  • For very poor patients, on recommendation of treating Doctor, the hospital charges may be waived off by Medical Superintendent Office. Financial assistance is also available through Poor patient assistance cell which is funded through the trust’s funds.
  • Well-established Radiotherapy Department with therapeutic services to both outpatients and indoor cancer patients.
  • Food is served three times a day. Also, Tea is provided in the morning and evening.

Operation Theaters:

  • The institute has fully equipped modern (Insert Number) Operation Theatres, where major and minor surgeries are performed using the latest equipments and technology.
  • For routine surgeries, the respective departments maintain waiting list. Patients are called and operated upon as per the waiting list. But, in case of emergencies/urgencies, the out of turn surgeries are also performed, at the discretion at the treating doctors.
  • Pre-Anesthetic check (PAC) up is done in PAC Room in OPD Block before getting admitted for planned surgeries.
  • Post Anesthesia Care Unit is also part of standard package.

Intensive Care Units (ICU):

  • The hospital has fully equipped Main ICU at 2nd floor, to provide ICU care.
  • There are specialty ICUs/Centers: - 28 Beds ICU and ICCU, 6 Bed Pediatric ICU, 15 Bed Neonatal ICU, 16 Bed SICU, 2 Bed Obs. ICU, 6 Bed Neuro ICU , 4 Bed Uro ICU  

Blood Bank:

  • A licensed Blood Bank is available in the hospital.
  • It caters to the requirements of patients.
 

SPECIALTY AND SUPER SPECIALTIES

SUPER SPECIALTY SERVICES:

Neurology

Neurosurgery

Paediatric Surgery

Plastic Surgery

Clinical Pharmacology

Cardiothoracic and Vascular Surgery

Pulmonary & Critical Care Medicine

Cardiology

Urology

Neonatology

 

 

       

Matsama Heart Centre provides facility for –              Angioplasty

                                                                                    Angiography

                                                                                    C A B G (Bypass Surgery)

                                                                                    Balloon Valvuloplasty

                                                                                    Valve Replacement

                                                                                    Asd, Congenital Heart Defects

                                                                                    Pacemaker, Ivp, Mcug,

                                                                                    Pediatric Surgery (ASD,VSD,PDA)

SPECIALTY SERVICES:

Internal Medicine

General Surgery

Radiodiagnosis

Dermatology

Medical Microbiology

Hematology

Virology

Cytology

Immunopathology

Histopathology

Anesthesia

Physical Medicine & Rehabilitation

Ophthalmology

Oral Health Sciences

Orthopedics

Transfusion Medicine

Pediatrics

Parasitology

 

Psychiatry

Biochemistry

Forensic Medicine

Anatomy

Community Medicine

Obstetrics & Gynecology

Hospital Administration

ENT

Experimental Medicine & Biotechnology

 

CASUALTY AND EMERGENCY SERVICES:                        

  • 30 bed Emergency Complex with comprehensive life-saving medical services to the patients under one roof. It caters to medical, trauma and surgical emergencies round the clock.
  • Diagnostic facilities like X-ray/Ultrasound/ECG, CT Scan & MRI.
  • Emergency labs for blood/urine investigations are available for casualty patients round the clock.
  • The treating doctor can call any specialist/super-specialist, which is available on call for urgent consultation as and when required.

·         Seven Emergency Operation Theatres working round-the-clock.

·         Fourteen bed post-operative recovery ward.

·         Provision for disaster handling.

·         Facilities like Wheel chairs & Patient trolleys are available at the entrance of casualty.

  • Telephone, public utilities like toilets, waiting area with Tea/Coffee/Snacks, fans, chairs etc. are available.

·         Ambulance is available to bring very sick people from the city limits.

DHIRAJ OPD BLOCK:

Time of registration:      9.00 a.m. to 5.00 p.m.

Time of OPD:               9.00 a.m. to 6.00 p.m. or till the last patient is examined.

 

·         Five-storied building with six minor operation theatres.

·         Consultation is provided to 3500-4000 patients every day.

  • 22 registration counters with separate side windows for senior citizens/freedom fighters/handicapped and females.

·         Comprehensive diagnostic and therapeutic services under one roof.

·         Diagnostic services including laboratory and radiological investigations.

·         112 special clinics.

  • Anti Retro-viral Therapy (ART) and Integrated counseling & Treatment center (ICTC) centre for HIV/AIDS patients.

·         A Day Care Centre

·         Pharmacy

·         Wheel chairs, Patient trolleys etc. are available free of charge at the entrance of OPD.

  • OPDs have waiting hall with chairs along with TVs, lifts, ramps and public utilities like
    drinking water & toilets etc. at each floor.

·         Paid parking to park vehicles.

"May I help you" counter are working in the OPD building for the help of patients.

Inquiry timings

7:30am-3:30pm

Registration timings for OPDs and Special Clinics

9am – 5pm (Monday to Friday)

8am - 12.30 am (Saturday)

Laboratory timings

8:30am – 5.30am (Monday to Friday)

8:30am – 1.00 am (Saturday)

OPD schedule: For OPD schedule, please click here

ADVANCED PEDIATRICS CENTRE:

·         State-of-art facilities for complex and serious diseases of childhood with 282 hospital beds.

  • Highly specialized medical & surgical services including emergency and disciplines of general pediatrics, neonatology, allergy, immunology, hematology, oncology, neurology, pediatrics surgery etc.

 

Inquiry timing

24hour

Registration timings for OPDs and Special Clinics 

8am - 11am (Monday to Friday)

8am - 10.30 am (Saturday)

ADVANCED CARDIAC CENTRE:

·         State-of-art facilities for Cardiology and Cardiovascular and thoracic surgeries.

·         OPD, indoors, labs like ECG, ECHO & Stress (TMT) & Holter monitoring.

·         General and private wards.

  • Four Modular Operation theatres, four Cath labs, Intensive Cardiac Care Unit & CTVS Intensive Care Unit.
  • Special clinics (Arrhythmia clinic, Heart failure clinic, Cardiac obstetrics clinic & pediatric cardiac clinic), on Tuesday and Thursday from 2:00pm. 

Inquiry

(Insert Number)

Registration timings for OPD

8am - 11am (Monday to Friday)

8am - 10.30 am (Saturday)

ADVANCED EYE CENTRE:

·         State-of-art facilities to provide highest level of eye care services.

  • New advanced technologies like Optical Coherence Tomography, Heidelberg Retinal Tomography, etc.
  • All sophisticated ocular surgical procedures viz: IOL Implants for complicated cataracts, Lasik Surgery, Endoscopic DCR surgery, Laser Surgery etc are done.
  • Eye Helpline:  (Insert Number

·         Time of registration:      8.30 a.m. to 5.00 p.m. (weekdays)

·         Time of OPD:               8.00 a.m. to 6.00 p.m. or till the last patient is examined.

PUBLIC FACILITIES:

·         Cafeteria, chemist shops, telephone, Canteens etc.

·         Lifts for different blocks.

·         Easily accessible Fee counters to facilitate easy payment and refunds.

·         Private room allotments counter near Fee Section in Dhiraj Hospital.

·         ATM facility

·         Bank

 

LABORATORY TIMINGS:

Emergency Lab 24 hours, all days

Routine Investigations:
   Week Days (Monday-Friday)                        8:00am-5:00pm
   Saturday                                                     8:00am-1:00pm
   Sunday                                                       closed

Collection Timing:
 Week Days (Monday-Friday)              8:00am-12:00pm (Indoor)
                                                        9:00am-5:00pm (OPD)
 Saturday                                          9:00am-10:30am (Indoor & OPD)

            Reports are made available within the shortest possible time. Charges for various tests are displayed at the place where the tests are conducted. For poor patients, these charges can be waived partially or fully on the recommendation of the treating doctor by the Medical Superintendent.

HOSPITAL CHARGES: - For hospital charges, please click here

GRIEVANCE REDRESSAL

·         Suggestion Boxes are placed at different places in the Dhiraj Hospital.

·         Visitor books are kept in private wards.

·         Suggestions are regularly evaluated and implemented wherever applicable.

·         Senior Medical Officer takes care of Emergency block complaints, which includes medico-legal cases.

·         Medical Superintendent can be met between 2:30 pm and 3:30 pm on all working days.

·         Following officers  can be contacted in case of a problem or a grievance:

o       Assistant Professor Hospital administration in charge for Dhiraj Hospital.

o       Assistant Professor Hospital administration in charge for OPD

o       Assistant Professor Hospital administration in charge for emergency

·         Redressal and Grievances Committee comprises of senior faculty members.

 

RESPONSIBILITIES OF USERS:

·         The success of this charter depends on the support we receive from our users.
Please try to appreciate the various constraints under which the hospital is functioning.

·         On an average, 3200 patients attend the OPD daily & more than 40-50 patients visit Casualty daily

·         Please follow the rules and regulations of the hospital while inside the hospital campus.

·         Please do not cause inconvenience to other patients by crowding or making noise unnecessarily.

·         Please help us in keeping the hospital and its surroundings neat and clean.

·         Please don't argue with security guards, show your passes when asked for & help maintain the order and peace inside the hospital premises.

·         Please use the facilities of this hospital with care and do not damage/ spoil hospital property.

·         Beware of Touts & unauthorized persons. Don't indulge in any money transactions with them.

·         The Hospital is a No Smoking Zone. Please don't indulge in any money transactions with them.

·         Please refrain from demanding under favours from the staff and officials.

·         Please provide useful feedback and constructive suggestions. These may be addressed to the
      Medical Superintendent of the Hospital.

 

 

CONTACT US AT:-  

SBKS MI&RC, Dhiraj Hospital, Sumandeep Vidyapeeth, AT & PO: Pipaira, Ta: Waghodia, Dist. Vadodara 391750. Ph: 02668 245262 

Website :  www.sumandeepuniversity.co.in

E-mail:   This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

PHONE : +91 2668 245262  

 

                           "PLEASE HELP US TO HELP YOU AND SOCIETY"

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